Daffy Hotels

Terms and Conditions of Sale

Individual Accommodation Stays

Article 1 - Preliminary Provisions

These General Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”) apply in their entirety as of March 31, 2026, to all activities and services (hereinafter referred to as the “Services”) organized within DAFFY establishments (hereinafter referred to as “DAFFY Establishment(s)”) and sold to individual customers (hereinafter referred to as the “Customer(s)”) by DAFFY (hereinafter referred to as the “Seller”).

The opening dates of DAFFY Establishments for the 2026/2027 season are available on our website: www.daffyhotels.com .

These Terms and Conditions govern all sales of Services made by telephone through the reservation center, at the reception desk of the Seller's DAFFY Establishments, or online via the DAFFY website available at: www.daffyhotels.com (the “Website”).

The Seller offers Customers:

For the purposes of these Terms and Conditions:

Any purchase of a Stay or any of the aforementioned Services implies the Customer's full and unconditional acceptance of these Terms and Conditions, notwithstanding any contrary provision.

DAFFY establishments are distributed by MMV, hereinafter referred to as the “Distributor”.

Article 2 - Identification of the Distributor

The Services covered by these Terms and Conditions are organized and sold to Customers by the Distributor:

MMV
Simplified Joint Stock Company (SAS) with a share capital of €6,053,859.80
51 Avenue France d’Outre-Mer
BP 39
06701 Saint-Laurent-du-Var Cedex
France

Article 3 - Booking of Services

The purchase of Services (hereinafter referred to as the “Booking”) may be made:

A Booking may only be made by an adult individual with legal capacity and solely for personal purposes. No minor may benefit from the Services without the presence of an adult.

A Customer may book for a maximum of 15 paying guests per Booking. Beyond this limit, the Group Terms and Conditions of Sale shall apply.

Any Booking must include the selected Services, the date or period of performance, the surname, first name, number and age of the beneficiaries, as well as any other information requested by the Seller.

3.1 Pre-contractual Information

The Customer is informed that, when purchasing Services offered in the form of package holidays (“Stay”), they benefit from the corresponding rights detailed in the standard information form reproduced in Appendix 1 of these Terms and Conditions.

The information provided on the Website and in the booking summary, together with these Terms and Conditions, constitutes the pre-contractual information required under Article R211-4 of the French Tourism Code.

The Customer acknowledges having received, prior to the conclusion of the contract, the following information:

The photographs displayed on the Website are intended to illustrate the Services as accurately as possible. However, they are non-contractual and shall not engage the Seller's liability.

The Seller also provides information regarding cultural and sporting activities available at the destination. Such information is supplied by the relevant Tourist Offices and shall not engage DAFFY's liability.

For any booking of Additional Services other than a Stay, the Customer acknowledges having received the pre-contractual information required under Article L221-5 of the French Consumer Code.

Article 4 - Prices of Services

The applicable rates displayed in brochures, promotional materials and on the Seller's Website are expressed in euros and include all applicable taxes (VAT included).

Unless otherwise stated, the following are not included in the price of the Services:

Partner benefits and promotional offers cannot be applied to a booking that has already been paid for, even partially.

4.1 Definition of DAFFY Service Rates

The prices of Services and additional services are displayed before, during and after the booking process.

For Accommodation services, prices are indicated per room or apartment according to the number of guests and selected dates.

Upon booking confirmation, the total price of the Stay is displayed inclusive of all taxes in the local currency of the relevant DAFFY establishment.

Any exchange rate fees shall be borne by the Customer.

Tourist tax must be paid directly on-site at the relevant DAFFY establishment.

Prices take into account the VAT rate applicable on the date of invoicing.

4.2 Stay and Accommodation

In accordance with Article L211-12 of the French Tourism Code, the Seller may increase or decrease the price of the Stay as a result of:

Any price increase shall be supported by a clear and understandable calculation communicated to the Customer on a durable medium no later than twenty (20) days before the start of the Stay.

The price of the Stay includes at a minimum:

Ski Services and Lift Passes

DAFFY establishments may sell ski lift passes and arrange ski equipment rental through local partners.

For one-week stays (7 nights), lift passes are generally sold for a period of 6 days: they begin the day after arrival and end the day before departure.

For stays of 1 to 4 nights and for 8-night stays, ski services begin on the day of arrival.

Ski equipment may be collected from 6:00 p.m. on the day of arrival and must be returned by the end of the day before departure.

Lift passes and ski equipment rentals are issued on a personal basis. The Customer must provide accurate information regarding beneficiaries (surname, first name, date of birth, skiing level, height, etc.).

Lost or unused lift passes and unused ski equipment are non-refundable.

In the event of ski area closure, DAFFY will reimburse Customers based on the amount effectively refunded by the lift operator.

4.3 Bank Pre-authorisation

To cover any additional charges, damage or exceptional cleaning costs, a bank pre-authorisation ranging from €200 to €300 may be requested upon the Customer's arrival.

This amount will be released upon departure provided that no balance remains outstanding and no damage has been identified.

In the event of unpaid charges, damage or accommodation requiring extensive cleaning, all or part of this amount may be charged after prior notification to the Customer.

4.4 Other Security Deposits

For certain equipment made available within the Holiday Clubs, an additional security deposit of €200 may be required.

An additional deposit may also be requested for the accommodation of pets.

Only cats and dogs over three months old, properly identified and compliant with health regulations, are accepted. Category I and Category II dogs, as well as NACs (new companion animals), are not permitted.

4.5 Best Price Guarantee

If the Customer finds an identical offer at a lower price (same dates, same services, same guests and identical booking conditions) within seven (7) days of booking and more than thirty (30) days before arrival, DAFFY undertakes to refund the difference.

This guarantee applies exclusively to bookings made directly with DAFFY through its Website or Reservation Centre.

The Customer must provide all necessary supporting evidence (screenshots, pricing conditions, cancellation policies, etc.).

DAFFY will review the request and notify its decision within seven (7) days of receiving the supporting documents.

Article 5 - Payment Terms and Methods

Payment Conditions

When a Booking is made more than 30 days before the start date of the Stay, the following payment terms shall apply:

Failure to pay the balance within the required timeframe may result in the cancellation of the booking and the services being offered for sale again.

For "Non-Cancellable - Non-Refundable" offers, the full amount of the Stay is payable upon booking confirmation.

When a Booking is made less than 30 days before the start date of the Stay, full payment is required at the time of booking.

All payments must be made in euros.

Accepted Payment Methods

Bookings via the Reservation Centre

Bookings via the Website

Depending on the circumstances, payment may also be made in cash, by gift vouchers or by bank transfer.

5.1 Bank Card

Visa and Mastercard payment cards are accepted.

The Customer's bank account will be charged upon final confirmation of the Booking.

Proof of payment will be provided or made available to the Customer depending on the booking method used.

5.2 Cash Payments

In accordance with French regulations, cash payments are limited to €1,000 per Booking for individuals who are tax residents in France.

Cash payments are accepted only at the reception desk of the relevant DAFFY establishment.

5.3 Bank Transfers and ANCV Holiday Vouchers

Payments made by bank transfer or paper ANCV Holiday Vouchers must be sent to the Seller within a maximum period of 72 business hours following the booking.

The booking becomes final only upon actual receipt of payment by the Seller.

The Customer must ensure that payment is received in sufficient time to comply with the applicable payment deadlines.

For bookings made via the Website, the Customer may also use ANCV Connect Holiday Vouchers by entering the required reference information during the payment process.

No change or refund of the balance will be given if the value of the Holiday Vouchers used exceeds the total amount of the Booking.

5.4 Secure Payments

Payments made by telephone through the Reservation Centre or online through the Website benefit from secure payment systems using encryption technologies designed to ensure the confidentiality and protection of payment data.

Article 6 - Right of Withdrawal

For any distance purchase (via the Website or by telephone) of Accommodation, with or without optional services, the Customer is informed that the right of withdrawal does not apply.

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal is excluded for accommodation, catering, leisure or travel services provided on a specific date or during a specific period.

Consequently, no request for withdrawal may be accepted once a booking for a Stay or Accommodation service offered by DAFFY has been confirmed.

Article 7 - Modification of Services

7.1 Modification at the Customer's Initiative

Before the Start of the Stay

Any request to modify Accommodation or additional services must be submitted by email to reservation@daffyhotels.com or by telephone at +33 (0)4 65 84 99 68.

Modifications are subject to availability and may result in additional charges.

In the event of a change of date or destination, the following fees may apply:

Date of Request Applicable Fee
More than 60 days before the Stay €20 incl. VAT
From 59 to 31 days before the Stay 10% of the total Booking amount
From 30 to 16 days before the Stay 15% of the total Booking amount
From 15 days before the Stay until the day before arrival 20% of the total Booking amount

Any modification shall only become effective once the applicable administration fees and, where relevant, any additional price difference have been paid.

If the modification results in a reduction of the Stay price, DAFFY will refund the difference after deduction of any applicable fees.

“Non-Cancellable - Non-Refundable” Bookings

Bookings made under this rate cannot be modified with regard to dates or destination. Any such request will be treated as a cancellation.

After the Start of the Stay

Any service interrupted or not used for reasons not attributable to DAFFY shall not give rise to any refund.

Any Customer failing to arrive on the scheduled date without prior notice to DAFFY shall remain liable for 100% of the booking amount, including any optional services.

7.2 Modification at the Seller's Initiative

Before the Start of the Stay

In accordance with the French Tourism Code, DAFFY may be required to modify certain conditions relating to the performance of the Stay.

Minor modifications will simply be notified to the Customer and shall not give rise to any compensation.

Where a modification concerns an essential element of the contract or a specific requirement accepted by DAFFY, the Customer shall be informed of:

The Customer may reject the proposed modification and obtain a full refund of all amounts paid within a maximum period of fourteen (14) days.

If the Customer accepts the modification, a new booking confirmation will be issued.

Where the modification results in a reduction in quality or a decrease in the value of the services originally booked, the Customer may be entitled to an appropriate price reduction.

Article 8 - Cancellation of Services

8.1 Cancellation at the Customer's Initiative

The Customer may cancel their Stay at any time prior to the scheduled arrival date by submitting a written request to: reservation@daffyhotels.com.

Certain promotional offers may be subject to specific cancellation conditions. Customers are advised to review the conditions applicable to the booked offer.

In accordance with Article L211-14 of the French Tourism Code, the following cancellation fees shall apply:

Date Cancellation Request Is Received Amount Retained
More than 30 days before the start of the Stay 0%
From 29 to 16 days before the start of the Stay 30% of the total Booking amount
From 15 to 7 days before the start of the Stay 70% of the total Booking amount
From 6 days before arrival until the arrival date 100% of the total Booking amount

8.2 Cancellation at the Seller's Initiative

In accordance with Articles R211-7 and R211-11 of the French Tourism Code, if DAFFY is required to cancel all or part of the booked services, the Customer will be informed as soon as possible.

In such circumstances, the Customer shall be entitled to:

Any refund shall be processed within a maximum period of fourteen (14) days from the date of cancellation.

Article 9 - Pets

Pets are permitted in DAFFY establishments, subject to a limit of one pet per accommodation unit and payment of an additional fee, the amount of which varies depending on the establishment and the length of the Stay.

This supplement may be paid either at the time of booking or directly upon arrival.

Only identified and vaccinated cats and dogs are accepted. Presentation of the animal's health record may be required.

Pets are allowed in common areas provided they are kept on a leash. They are not permitted in or around swimming pool areas.

Pet owners remain fully responsible for their animal's behaviour, supervision and cleanliness throughout the duration of the Stay.

DAFFY reserves the right to refuse or remove any animal displaying aggressive, dangerous or disruptive behaviour likely to interfere with the proper operation of the establishment.

If the condition of the accommodation so requires, additional cleaning fees may be charged to the Customer at the end of the Stay.

Article 10 - Transfer of Stay

In accordance with Articles L211-11 and R211-7 of the French Tourism Code, the Customer may transfer their Stay contract to another person who satisfies the same conditions required to benefit from the booked services.

Such transfer is possible provided that the contract has not yet taken effect and no later than seven (7) days before the start of the Stay.

The transferring Customer must notify DAFFY of the transfer by any means allowing proof of receipt.

The transferring Customer and the transferee shall remain jointly and severally liable for:

The amount of any transfer fee will vary according to the date of the request and will be communicated to the Customer at the time of the request.

Article 11 - Stay Cancellation Insurance

11.1 Subscription Conditions

At the time of booking, the Customer may subscribe to a cancellation insurance policy offered by DAFFY through its insurance partner:

Assurinco (Mutuaide Assistance)
126 rue de la Piazza
CS 20010
93196 Noisy-le-Grand Cedex
Policy No. 5187

This insurance may notably cover:

The cover, exclusions, deductibles and claim procedures are detailed in the insurance policy terms and conditions provided at the time of booking.

In the event of cancellation, the Customer must first inform DAFFY and then submit a claim directly to the insurer in accordance with the policy terms.

Once subscribed, the insurance policy may not be modified or cancelled except in the withdrawal situations described below.

The insurance premium remains payable and is non-refundable, except where otherwise required by law.

11.2 Withdrawal Rights

11.2.1 Multiple Insurance Cover

A Customer who already benefits from insurance covering the same risks may withdraw from the policy subscribed through DAFFY in accordance with Article L112-10 of the French Insurance Code.

Such withdrawal must occur within fourteen (14) calendar days of subscription and be accompanied by proof of equivalent insurance coverage.

11.2.2 Distance Selling

In accordance with Article L112-2-1 of the French Insurance Code, a right of withdrawal may apply to insurance contracts concluded remotely.

However, this right does not apply to travel insurance, baggage insurance or similar policies with a duration of less than one month.

11.2.3 Exercising the Right of Withdrawal

Where the contract is eligible for withdrawal, the Customer may exercise this right by sending a dated and signed request before the expiry of the legal period to:

reservation@daffyhotels.com

Article 12 - Liability

DAFFY is responsible for the proper performance of the services booked by the Customer and undertakes to provide assistance to any Customer experiencing difficulties under the conditions set out in these Terms and Conditions.

DAFFY is also liable for errors resulting from technical failures of its booking system where such failures are directly attributable to DAFFY.

In accordance with Article L211-16 of the French Tourism Code, the Customer must report any lack of conformity affecting the booked services as soon as possible during the Stay.

DAFFY will endeavour to remedy any identified lack of conformity unless doing so proves impossible or would involve disproportionate costs. In such cases, the Customer may be entitled to an appropriate price reduction and, where applicable, compensation in accordance with the relevant legal provisions.

DAFFY remains solely responsible for decisions regarding the operation of its establishments, including:

DAFFY may temporarily close all or part of an establishment or its facilities for reasons including safety requirements, maintenance work, renovation projects, adverse weather conditions or force majeure events.

Except in cases involving bodily injury or wilful misconduct, DAFFY's liability shall be limited to a maximum amount equal to three times the price of the services concerned.

The Customer is responsible for the accuracy of the information provided during the booking process and must ensure that the booked services meet their requirements.

The Customer remains responsible for their personal belongings throughout the duration of the Stay.

Any unauthorised resale of Stays or services booked through DAFFY is prohibited. In the event of a breach, DAFFY reserves the right to take any necessary action before the competent courts.

Minors remain under the sole responsibility of their accompanying adults throughout the Stay. No minor may stay alone in DAFFY accommodation.

The Customer and all accompanying persons undertake to comply with the establishment's internal regulations and with all rules applicable to the facilities made available.

Any behaviour jeopardising safety, disrupting the proper operation of the establishment or affecting the integrity of staff members may result in the immediate exclusion of the Customer and accompanying persons, without refund or compensation.

Article 13 - Assistance

In accordance with Article L211-17-1 of the French Tourism Code, DAFFY is required to provide assistance to any Customer experiencing difficulties during their Stay.

Customers are encouraged to contact Customer Services as soon as possible in order to enable the provision of such assistance.

Assistance provided by DAFFY may include, in particular:

Where the difficulties encountered by the Customer result from their intentional act or negligence, DAFFY may charge the reasonable costs incurred in providing such assistance.

Article 14 - Exceptional and Unavoidable Circumstances

Exceptional and unavoidable circumstances are defined as any situation beyond the control of the Customer, the Seller or any service provider involved in the performance of the contract, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Such circumstances may include, but are not limited to:

Where such circumstances prevent the performance of all or part of the contractual obligations, the Customer or DAFFY may request termination of the contract without charge, in accordance with Article L211-14 of the French Tourism Code.

The existence of exceptional and unavoidable circumstances shall be assessed solely on the basis of objective evidence demonstrating the impossibility or major difficulty of performing the contract under the agreed conditions.

Article 15 - Evidence, Retention and Archiving

In accordance with Article L213-1 of the French Consumer Code, for any online booking made through the DAFFY website with a value equal to or greater than €120, the corresponding electronic contract is retained by DAFFY for a period of ten (10) years from the completion of the service.

During this period, the Customer may request access to the archived contractual document in order to obtain a copy of the information relating to their booking.

Documents retained by DAFFY in accordance with applicable regulations constitute evidence of bookings, payments and transactions carried out between the Customer and DAFFY.

Article 16 - Termination Clause

Except in cases of force majeure, if DAFFY fails to provide the booked services on the agreed date or within the agreed timeframe, the Customer may issue a formal notice by registered letter with acknowledgment of receipt or by any other durable medium.

The Customer may then:

The contract shall be deemed terminated upon receipt by DAFFY of the termination notice, unless the services have been performed in the meantime.

The Customer may also terminate the contract immediately where DAFFY refuses to perform the services or where the agreed performance date constitutes an essential condition of the contract.

Such an essential condition may result from:

These provisions apply in accordance with Article L216-6 of the French Consumer Code.

Article 17 - Intellectual Property Rights

The DAFFY website and all of its content are protected by French copyright and intellectual property laws.

Texts, photographs, illustrations, logos, trademarks, videos, graphic elements, databases and, more generally, all content available on the website remain the exclusive property of their respective rights holders.

Any reproduction, representation, modification, distribution or exploitation, whether in whole or in part, of the trademarks, logos, content or distinctive signs appearing on the website, without the prior express written authorisation of DAFFY or the relevant rights holders, is strictly prohibited.

Any unauthorised use may constitute infringement within the meaning of French intellectual property law and may result in legal proceedings.

Article 18 - Image Rights

Customers are informed that photographs, video recordings and audiovisual recordings may be taken within DAFFY establishments for communication, promotional, marketing or advertising purposes.

Such recordings may be used in advertising campaigns, promotional videos, reports, broadcasts or any other internal or external communication medium.

Customers who do not wish to be photographed or filmed, or who do not wish their children's image to be used, are invited to inform the reception desk of the relevant establishment.

Where necessary, a specific consent form for image capture and use may be proposed to the Customer, particularly in connection with activities organised by DAFFY or children's clubs.

DAFFY will take the Customer's refusal into account whenever reasonably possible in order to avoid any use of their image or that of persons under their responsibility.

Article 19 - Personal Data

Compagnie des Alpes and its subsidiary MMV, acting as the distributor of DAFFY establishments, process personal data in connection with the marketing and operation of the products and services offered.

Such processing is carried out in accordance with applicable data protection regulations and is described in the Privacy Policy made available to Customers on the DAFFY website and within the establishments.

In accordance with applicable regulations, each Customer has, among others, the following rights:

To exercise these rights or obtain further information regarding the processing of personal data, Customers may contact the Data Protection Officer (DPO):

Customers may also exercise their rights through the dedicated form made available by DAFFY.

Article 20 - Complaints and Dispute Resolution

If the Customer identifies any discrepancy between the booked services and the services actually provided upon arrival or during the Stay, they are encouraged to notify the on-site teams immediately so that an appropriate solution may be sought as quickly as possible.

Any complaint relating to a booking or the performance of services must be submitted to MMV's Complaints Department within twenty (20) days following completion of the services.

The complaint must be accompanied by all relevant supporting documents (booking confirmation, email correspondence, photographs, medical certificates, official reports or any other evidence supporting the claim).

Complaints may be sent to:

MMV – Complaints Department
51 Avenue France d’Outre-Mer
BP 39
06701 Saint-Laurent-du-Var Cedex
France

For online bookings, a request may also be submitted through the contact form available on the DAFFY website.

Mediation

If no satisfactory solution is provided within sixty (60) days of receipt of the complaint, the Customer may refer the matter free of charge to a consumer mediation service.

The Customer may contact the Tourism and Travel Mediator:

Tourism and Travel Mediation (MTV)
Claims Submission Department
CS 30958
75383 Paris Cedex 08
France

The mediation request must be submitted within a maximum period of one year following the written complaint addressed to DAFFY or its distributor.

European Online Dispute Resolution Platform

In accordance with Regulation (EU) No. 524/2013, Customers may also use the European Online Dispute Resolution platform available at:

https://webgate.ec.europa.eu/odr/

Failing an amicable resolution, any dispute relating to the application of these Terms and Conditions shall be submitted to the competent courts in accordance with French law.

Article 21 - Governing Law

These General Terms and Conditions of Sale shall be governed by and construed in accordance with French law.

They are drafted in the French language. In the event of translation into one or more other languages, only the French version shall prevail in the event of any difficulty of interpretation or dispute.

Any matter relating to the validity, interpretation, performance or consequences of these Terms and Conditions shall be submitted to the competent courts in accordance with the applicable rules of French law.